RENTAL POLICIES

WE DO NOT RENT TO GROUPS UNDER THE AGE OF 25

***RENTAL POLICY/DAMAGE WAIVER***

RIVARD OF SOUTH WALTON

Celebrating Over 20 Years of Excellence

Reservations are made on a first come, first serve basis. 50% of the total rental fee (excluding taxes) is required as prepayment when booking a reservation. Prepayments made with credit cards are paid at the time of booking the reservation. Prepayments by check (mailed) will be given (7) seven business days to reach our office. Reservations may be made through 2011, however rates may be subject to change. A twenty percent (20%) prepayment is required on all 2011 reservations based on the current rate. You will be notified by letter should the rate for 2011 change. You will have thirty (30) days from receipt of your letter to contact our office and confirm your reservation with your payment of thirty percent (30%). All new reservations will not be confirmed and credit cards will not be processed until a rental policy is received.

Please provide the total number of adults and children in your group when making your reservation. Each property lists the number it sleeps. This is maximum number of persons who may occupy the rental property. The only exception is an infant in a crib. Minimum rental period is four (4) nights, unless otherwise specified. We try to accommodate 2 and 3 night rentals on select properties but no more than one week prior to arrival. (A cleaning fee is assessed on rentals less than four (4) nights.) The balance of rent and taxes are due 30 days prior to arrival. NO EXCEPTIONS. Payments may be made in the form of Personal Checks(NSF Fee $50.00), Traveler’s Checks, Cash, Money Orders, Visa, Master Card, or Discover. However, a valid credit card number MUST be held on file before your reservation will be deemed confirmed. Rivard reserves the right to charge the credit card, or cards, on file: 1) to reimburse expenses incurred to repair damage, replace missing items or replace furniture or Rivard linens soiled by suntan lotion products; 2) to pay for extra cleaning; 3) to pay the unpaid balance on any rental charges or other charges incurred and not otherwise paid for; or 4) for any other charges incurred for violations of the Rental Policy as a result of your stay. In the event Rivard is required to refer any of the foregoing charges to an attorney for collection, whether or not suit is filed, Rivard will be entitled to recover from you its reasonable attorney’s fees and costs incurred in securing payment. If you choose to pay by credit card, please limit 2 credit cards per reservation. Rivard does not rent to vacationing students or singles under 25 years of age unless accompanied by their parents. A reservation obtained under false pretense will be subject to forfeiture of advance payment, and/or rental money. ABSOLUTELY NO PETS allowed in rental properties or on the premises, unless otherwise noted. A (non-refundable) pet fee is required for properties that are listed as pet friendly. You will be asked to vacate the property if a pet belonging to you or a member of your party is sighted on the premises of a non-pet friendly home during your stay and a $150.00 fee. Any evidence of a pet in your rental property or on the premises will result in additional charges. All properties are NON-SMOKING. You will incur all charges for carpet cleaning and deodorizing if evidence of smoking is found in your “non-smoking” property. All weddings and special events reserved at Rivard will be handled by Destin Weddings and special events billparker@senatehospitality.com. In addition to rent there will be a $557.50 ( including 11.5% tax) non-refundable event fee payable to Rivard.

Check in time is between 4:00PM & 5:00PM CST, after inspection is completed to ensure property is ready for occupancy, and subject to the availability of your reservation. Unavoidable delays may occur during peak season. Your patience will be greatly appreciated. Please refer to your confirmation for the detailed check in procedures. Check-out time is no later than 10:00AM CST. No late departure requests will be granted when summer rates are in effect. Late departures after 10:00AM will be charged appropriately. Upon check-out, all debris, garbage, and discards must be placed outside in proper containers. Place soiled dishes in dishwasher and start dishwasher cycle. Property should be left in a neat condition. Do not rearrange furniture in your rental home. (Failure to follow the check out procedures listed above may result in an extra fee, please adhere to the instructions.) Keys must be returned to the Rivard office to avoid a $25.00 replacement fee.

Rivard reserves the right to change rental property assignments due to unforeseen maintenance issues or in the event the property is no longer available or on our rental program. When you confirm a reservation, a rental property will be assigned; however, no property request is guaranteed. If an unavoidable change becomes necessary, every effort will be made to notify you by mail, e-mail, and/or by telephone.

No compensation will be given for temporary outage(s) of electricity, gas, water, cable, internet or telephone service. Outages will be reported immediately and every effort will be made to have them restored as soon as possible. The operation and maintenance of these utilities is completely out of the control of Rivard of South Walton, Inc.

***DAMAGE WAIVER PLAN***
As a guest staying at a property managed by Rivard of South Walton, Inc. (“guest is defined as the registered person signing below and all persons sharing the same rental property during the same period of time”), you are a participant in Rivard’s damage waiver plan, the cost of which is included in your rent. By the guest signing below, any claim for damages caused to the rental property by the simple negligence of the guest, up to a maximum amount of Two Thousand Dollars ($2000.00) per rental period, will be waived by Rivard. Please be aware that Rivard’s obligations under this damage waiver plan and the validity of the guest’s participation in the plan is contingent upon specific conditions and is limited as follows: CONDITIONS AND LIMITATIONS:
1. All damage must be reported promptly to Rivard’s staff when it occurs. Failure to promptly report damage to Rivard’s staff voids this damage waiver.
2. Rivard’s staff shall have sole administrative authority of this plan and shall have the sole exclusive right to determine the extent of repairs necessary as a consequence of guest’s negligence.
3. The waiver does not apply to damages caused by the intentional acts of guest, the willful conduct or misconduct of a guest, the gross negligence of a guest, or any instance of theft, and Rivard reserves the right to recover from the guest any damages resulting from any of the forgoing. By the guest’s signing the hereunder, Rivard is authorized to charge the guest’s credit card for any damages suffered as a result of conduct or misconduct detailed in this paragraph.
4. This waiver does not apply to damages/losses caused by pets or other animals brought onto the rental property by the guest.
5. This waiver does not apply to damages to, or losses of, property owned by or brought onto the rental property by the guest.
6. This waiver does not apply to any damages or claim of loss as a result of loss of use of the rental property.
7. This waiver does not cover damages from events in which thirty or more people participate or are in attendance.
8. This damage waiver becomes effective only upon check-in to a Rivard managed property, and all benefits of this damage waiver plan terminate upon check-out at the end of the guest’s visit.

Our vacation rentals are individually owned and furnished. Please do not rearrange the furniture, take any items outside that are part of the interior décor or move any furnishing or kitchen items to another property. You will incur a charge if the housekeepers have to rearrange furniture after your stay.

Rivard of South Walton offers travel insurance to protect against unexpected situations or circumstances that may result in a cancellation. Please contact Travel Guard directly for refunds for all covered cancellations. Please note: Rivard of South Walton does not issue refunds for cancellations. We urge you to purchase travel insurance to protect your vacation plans. By signing below you acknowledge that no refund will be issued from Rivard of South Walton and that all cancellation refunds are paid to the renter by Travel Guard.